Connect Your Game Console Directly To Your Modem

Discussion in 'Netflix Customer Support' started by Ravi Devgam, Jun 27, 2017.

  1. Ravi Devgam

    Ravi Devgam Member

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    If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

    1. Turn off your game console.
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    2. Plug your game console directly into your modem using an Ethernet cable.
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    3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
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    4. Turn on your game console and try Netflix again.
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    If this step gets you streaming again:

    • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
    • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.
    If you're still not able to stream:

    • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.
    If you were unable to complete this step:

    • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.
     

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